Terms and Conditions
Thank you for looking at my website and considering booking a consultation with me.
Here are a few things that will be useful to you in relation to working together, should you decide to work with me.
Terms and Conditions of Working Together:
By booking a consultation with Renata Hines you agree to the terms listed below.
Terms of Engagement and Informed Consent
This form must be read before our initial consultation can commence.
As a practitioner I utilise the principles and practices of Homeopathy, Herbal medicine, and Holistic Counselling to assist the body’s own ability to heal and to improve the quality of life and health through natural means.
All the above therapies assess the whole person, evaluating mental, emotional and physical health.
Prior to first consultation, you will be asked to complete a detailed holistic health questionnaire. This is to have a better understanding of your health conditions and how I can best support you to achieve a balanced state of health. I understand that some of the questions can be sensitive and these may make you feel uncomfortable, however it is very important that your answers are as accurate as possible and you complete the full questionnaire. Nevertheless, if you rather not, we can do it throughout consultation.
By agreeing this statement of acknowledgment, you understand that:
I am a Homeopath MARH, a dental surgeon (BSC and DDS),holding a MSc in Stomatology and NOT a conventional medical doctor (GP). Homeopathy, Dentistry, Herbal medicine, and Holistic Counselling are not a substitute for professional medical advice and treatment. Any treatment you receive is not mutually exclusive from any treatment or advice you may now be receiving or may receive in the future from any other licensed health care practitioner. I am not permitted to diagnose or claim to treat medical conditions. The methods I may use have a proven clinical foundation, yet may not be recognised or accepted by standard (allopathic) medicine. The treatment and/or referral to other health care practitioners is based on the assessment of your health, revealed through personal history, examination, laboratory testing, and any other appropriate method of evaluation. If I believe that your GP or other health care practitioner needs to be contacted or information should be shared, the contact will be made via you and I will ask for your consent first.Your data will not be shared to any third parties without your consent. Any data to be shared will first be sent to you so that you can review and adjust if necessary. All therapeutic advice/ prescriptions will be tailored to support medically diagnosed conditions and/or health concerns agreed and identified. Your prescriptions/therapeutic advice programme and supplemental plan will have a time frame and you should not continue with recommendations outside of this unless agreed by me. This is to avoid any adverse reactions. If you are unclear about any part of your plan then you should contact me immediately for clarification. I reserve the right to discontinue my services where it is apparent that your expectations and what I can provide are not in agreement. I reserve the right to determine which cases fall outside my scope of practice, in which event the appropriate referral will be recommended. You are not an agent of any private or government agency attempting to gather information without so stating your intentions. You are accepting or rejecting this care of your own free will. The ultimate responsibility for your health care is your own and that I am here to support you in this. It is important that you tell me about any medical diagnosis you have received, any prescription medication, herbal medicine or food supplements or over the counter medication you are taking.You are responsible for contacting your GP or specialist about any health concerns you may have. Please advise your GP or specialist of the nutrition, herbal and homeopathic treatment you will be following. Please also advise any other complementary medicine practitioners you are consulting. I also recognise that even the gentlest therapies, supplements and medications potentially have their complications in certain physiological conditions, in very young children, in those on multiple medications, in pregnancy, while breastfeeding and hence the information provided is complete and inclusive of all health concerns including risk of pregnancy; all medications, including over the counter drugs and supplements.Understanding that you will need to complete a holistic health questionnaire and return it at least 2 days prior to your appointment. This will allow me to have enough time to go through into detail your personal history and understand your health and nutritional aims. This is also for you to benefit your time with me in consultation as much as possible. However, you can decide to complete these during our first consultation at your own responsibility. Supplementation may be recommended in your plan but you can choose to not follow it. Notice of at least 48 hours is required for appointment rescheduling or cancellations. Please note that full fee will be also charged for late cancellations and missed appointments. As from 25th of May 2018, under the General Data Protection Regulations (GDPR), I am required by law to inform you that any data pertaining to you will be kept in a encrypted secure cloud-based storage for 7 years under a code rather than your name, and after this date it will be destroyed. This is required by my professional liability insurer and my professional organisations Alliance of Registered Homeopaths (ARH).
Terms of Engagement and Informed Consent
By ticking the box in the website you are agreeing to the Terms of Engagement and Informed Consent .
I appreciate the time spent reading these terms of engagement
Email: [email protected]
Code of Conduct:
I abide by the Code of Ethics set up by Alliance of Registered Homeopaths.
I am in the UK so I may be working at different times than you expect.
Please give Two working days notice of cancellation of your consultation.
Cancellations with less than 48 hours notice will be charged.
The Consultation will take place at the time agreed. If you are late at for the consultation, we will still have to finish at the correct time so that I am ready for my next client. You be be charged the full consultation rate.
For video consultations I will send you a link to join the video meeting. If for any reason it does not work we will find another way to communicate. Please check your emails before your consultation is about to begin.
I might ask you for more information or photographs, we can discuss this as required during your consultation. This may be required to help determine the right remedy.
For online consultation, clients are required to use a computer or large tablet (not a phone) with a stable, high-speed internet connection.
Contact Between Consultations:
This will be discussed at your consultation. I might ask for email updates in-between consultations if needed.
Prescription and Pharmacy:
I will send you a prescription for your remedies after our consultation. I will also send you a contact of where to purchase them. You can purchase the remedies from other sources if you have them. For in person patients, the remedy is included in the fees unless it has to be sent from the homeopathic pharmacy in which case you pay them directly.
First Aid Prescribing:
We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.
Homeopathy is not instead of Accident and Emergency Care:
If you need EMERGENCY health care, please contact Emergency Services.
I do not provide an emergency service. If you need EMERGENCY care please contact the emergency services.
Your details will not be shared with anyone. I am registered and abide by data protection laws in the UK. Please click through to my Data Protection Policy and Privacy Police Terms for further information
When you book a consultation with me, I will add your email address to my own client list so that I can contact you about your consultations, about news and courses, and about learning more about homeopathy. You can unsubscribe from this list at any time.
Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instruction to discuss your information with other health professionals.
The use of Internet, video calls, messenger, emails or telephone calls: I will take every precaution reasonably possible to ensure the privacy of your information but it cannot be fully guaranteed across these technologies. I use Whereby for Video calls. I use email for contact between consultations.